Shipping
Holiday Shipping Deadlines
To ensure your order arrives in time for December 25th, please place your order by the following dates:
UK and US: Order by noon on December 20th
Rest of the World: Order by noon on December 16th
Delivery Charges
Our delivery charges are as follows:
US Standard: $5.00
US 2-Day: $20.00
US Overnight: $40.00
UK Standard: Complimentary
UK Express: £8.00
EU Standard: Complimentary
Rest of World Standard: $5.00
Please note: based on your shipping address, only the relevant delivery options will be offered at checkout. Each order can only be delivered to one location. We ship to almost anywhere in the world! If you do not find the countries listed during the checkout process on our website, please contact us at customerservice@perfectmoment.com.
Note for Orders to Italy:
Due to Italian customs requirements for down-filled products, your order may be subject to additional checks, which could cause a delay of 3-5 working days. We appreciate your patience and understanding.
Delivery Times
Please see our estimates for delivery below. We try our best to meet these estimates but cannot guarantee delivery times. When your order leaves our warehouse, you will receive a dispatch confirmation email with your Perfect Moment tracking number. During our sale, orders will be dispatched within three working days from our warehouse.
UK Orders (Shipped from our UK warehouse)
UK Standard: Up to 3 Business Days
UK Express: Next Business Day*
US Orders (Shipped from our US warehouse)
US Standard: 3-7 Business Days
US 2-Day Shipping: 2-3 Business Days
US Overnight Shipping: 1-2 Business Days
EU and Rest of World Orders (Shipped from our UK warehouse)
Rest of World: Up to 5 Business Days
EU Standard: Up to 5 Business Days
Exceptions
UK Next Day Delivery orders must be placed before 1.30 p.m. (GMT) Monday to Friday for delivery on the next working day.
For orders placed at the weekend/ on bank holidays, the earliest they will leave our warehouse is the next working day.
For US 2-Day and Overnight orders placed over the weekend, these will ship by Tuesday during busy periods
For International orders placed after 1 p.m. UK or at the weekend/ on bank holidays, the earliest they will leave our warehouse is the next UK working day.
We insure your order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are delivered or collected and by doing so, you accept the responsibility for the products ordered from that moment on. If you let one of our delivery partners know that you are happy for the order to be left somewhere safe and you agree you do not need to sign for the delivery, then liability for the products becomes yours from the point you agree you do not need a signature. If the recipient or person collecting the products is not the original purchaser, or in case of delivery of a gift, then you accept that person’s signature as evidence of delivery and fulfilment of your order by Perfect Moment. You also accept the associated transfer of responsibility in the same way.
Tracking an Order
To track your order online, please visit the carrier's dedicated tracking site and use the tracking number contained in your dispatch confirmation email:
For UK orders shipped with DPD, click here.
For US orders shipped from our US warehouse, click here.
For International Orders shipped with DHL, click here.
If you are unable to track your order using the information provided in your dispatch confirmation, or you do not receive this email within 2 working days, please contact customerservice@perfectmoment.com
Taxes and Duties
We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. If you have any questions about International shipping, please contact customerservice@perfectmoment.com.
US Delivery Requirements
We are now shipping orders directly from our US warehouse, so there are no restrictions on order values or SSN requirements for US shipments.
Stores
Please note that we do not offer delivery or collections to store locations for online orders, nor do we accept returns of online orders in-store.