Shipping
Delivery Times
Please see our estimates for delivery below. We try our best to meet these estimates but cannot guarantee delivery times. When your order leaves our warehouse, you will be sent a dispatch confirmation email with your Perfect Moment tracking number. During our sale, orders will dispatch within three working days from our warehouse.
Rest of World: Up to 5 business days
EU Standard: Up to 6 business days
UK Standard: Up to 3 business days
UK Express: Next business day*
US Standard: 3-7 business days
US 2-Day: 2-3 business days
US Overnight: 1-2 business days
Delivery Charges
Our delivery charges are as follows:
Standard Shipping: Complimentary on all orders.
US 2-Day: $20
US Overnight: $30
UK Express: £8
Please note: based on your shipping address, only the relevant delivery options will be offered at checkout. Each order can only be delivered to one location. We ship to almost anywhere in the world! Note that each order can only be delivered to one location. If you do not find the countries listed during the checkout process on our website, please contact us at customerservice@perfectmoment.com.
Exceptions
UK Next Day Delivery orders must be placed before 12:00 p.m. (GMT) Monday to Friday for delivery on the next working day.
For orders placed at the weekend/ on bank holidays, the earliest they will leave our warehouse is the next working day.
For International orders placed after 12:00 p.m. (GMT) or at the weekend/ on bank holidays, the earliest they will leave our warehouse is the next UK working day.
We insure your order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are delivered or collected and by doing so, you accept the responsibility for the products ordered from that moment on. If you let one of our delivery partners know that you are happy for the order to be left somewhere safe and you agree you do not need to sign for the delivery, then liability for the products becomes yours from the point you agree you do not need a signature. If the recipient or person collecting the products is not the original purchaser, or in case of delivery of a gift, then you accept that person’s signature as evidence of delivery and fulfilment of your order by Perfect Moment. You also accept the associated transfer of responsibility in the same way.
Tracking an Order
To track your order online, please visit the carrier's dedicated tracking site and use the tracking number contained in your dispatch confirmation email:
For UK orders shipped with DPD, click here.
For International Orders shipped with DHL, click here.
If you are unable to track your order using the information provided in your dispatch confirmation, or you do not receive this email within 2 working days, please contact customerservice@perfectmoment.com
Taxes and Duties
We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. If you have any questions about International shipping, please contact customerservice@perfectmoment.com.
US Delivery Requirements
In order to comply with US Customs and Border laws, all orders over $800 are subject to an “ultimate import” law and require a Social Security Number (SSN) or Employer Identification Number (EIN) for delivery. DHL will typically reach out directly if your order has been held to request further information. This data will be shared between DHL and US Customs. Perfect Moment will not request or have access to this data. However, we recommend that you contact DHL directly by calling 1-800-CALL-DHL (1-800-225-5345) to ensure prompt release from customs and delivery of your order. Please note that orders held without an SSN or EIN will not be delivered to customers.
Stores
Please note that we do not offer delivery or collections to store locations for online orders, nor do we accept returns of online orders in-store.