We are delighted to introduce our all-new partnership with United Repairs Centre which will extend the life span of your Perfect Moment items by offering a bespoke repairs service. The service has been designed to be a smooth and simple process that will reduce potential material wastage and support the United Repairs Centre, a B-Corp certified social enterprise.
Please note: This service is currently only available in the UK and EU.
How it works
Simply follow the below steps to complete the process.
Submit your repairs request to customerservice@perfectmoment.com with subject- Repair Request. Make sure to include all the below information.
Name
Home address
Contact mobile number
Original order number & proof of purchase (receipt or confirmation email)
Product number and name (or a clear description of the item)
Number of repairs needed on the item
Description of damage and any details about how you’d like the repairs to be completed.
Photos of the repair needed.
After your repair is submitted by Perfect Moment’s customer service team and reviewed and accepted by the URC, you will be sent a postage label to send your item off to be repaired.
Your item will be aimed to be returned to you within 7-10 days after arriving at the repairs location.
About United Repairs Centre
United Repair Centre is a pioneering social enterprise providing B2B repair solutions for clothing brands. Committed to circularity and inclusion, they aim to revolutionise and disrupt the fashion industry. United Repair Centre offers high-quality repair services while providing employment opportunities to newcomers and young adults. With facilities in Amsterdam and London, they also operate a repair academy to expand their impact through education.
Start your repair today
Email customerservice@perfectmoment.com and make sure to include the above information.