Returns and Refunds

Extended Gifting Returns

All orders placed from 25th October 2024 - 23rd December 2024 are returnable until 31st January 2025.

Please note refunds may take up to 30 days to process

How To Return An Order (US Orders)

1. Package your return item(s) securely in the original packaging (or suitable replacement packaging)

2. Visit our online returns portal (https://www.perfectmoment.com/en-us/return-order)

3. Search for the order with the order ID (starting with a PM or GE) and your email address

4. Select the item(s) that you would like to return by amending the return quantity

5. Select the return reason from the list of options, if the item is faulty please provide additional details

6. Submit your return.

7. You will then be emailed your USPS or DHL returns label

8. Print the label

9. Attach the label to the outside of the parcel

10. Drop the parcel off at your local point, for locations see (Find USPS Locations | USPS) or for DHL see here: https://parcel.dhl.co.uk/dhl-service-point/find-your-nearest/

11. Keep the tracking information provided as you can use this to track your return parcel.

12. Once arrived you will be refunded for the cost of the items minus a $‌5.00 / for the return.

How To Return An Order (UK Orders)

We hope you love your Perfect Moment products, if you are not completely satisfied we provide free returns for all orders placed directly through the Perfect Moment website. For steps on how to register your return and create a free returns label see below:

1. Package your return item(s) securely in the original packaging (or suitable replacement packaging)

2. Visit our online returns portal here (for order numbers starting with a PM)

3. Search for the order with the order ID (this starts with PM) and your email address

4. Select the item(s) that you would like to return by amending the return quantity

5. Select the return reason from the list of options, if the item is faulty please provide additional details

6. Submit your return.

7. You will then be emailed a link to create a Royal Mail returns label

8. Visit the Royal Mail website, fill out your order details

9. This will then generate a label that you can either print at home or use the QR code in your local post office

10. Attach the label to the outside of the parcel

11. Drop the parcel off at your local post office, for locations see here.

12. Keep the tracking information provided as you can use this to track your return parcel.

How To Return An Order (All other locations)

1. Package your return item(s) securely in the original packaging (or suitable replacement packaging)

2. Visit our online returns portal here

3. Search for the order with the order ID (starting with a GE) and your email address

4. Select the item(s) that you would like to return by amending the return quantity

5. Select the return reason from the list of options, if the item is faulty please provide additional details

6. Submit your return.

7. You will then be emailed your DHL returns labels

8. Print the labels

9. Attach the label to the outside of the parcel

10. Drop the parcel off at your local DHL point , for locations see here.

11. Keep the tracking information provided as you can use this to track your return parcel.

12. Once arrived you will be refunded for the cost of the items minus a $5 / €5 charge for the return.

Parcels are delivered back to our warehouse in 3-7 working days, and your refund will usually be processed by our team within 14 days. In busy periods this could take up to 30 days.

Returns Policy

In order to provide you with the best possible online shopping experience, Perfect Moment maintains a no questions asked return policy. Please note some of our markets operate a final sale policy where some items on discount will be marked as final sale. If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund. Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.

Items received as a gift may also be returned as long as proof of purchase is provided. Please note the refund will be applied to the original method of payment.

You can return your order for up to 30 days from the date you received your order. Please note refunds may take up to 30 days to process during peak season.

Please note that any faults with returning products must be highlighted or explained in writing either via email with our Customer Service Team or disclosed in the return package and a refund will be at the discretion of Perfect Moment.

Free Returns

We provide a free returns service with our courier partners. We will not refund the cost of returns shipping if returns are sent outside of this service. As the parcel remains your responsibility until we receive it, please mail the return parcel with care! We suggest you place the item in the box and wrap or tape over to protect the garment. Those posting orders back from outside the UK will be charged $5 / €5 for the cost of the return.

Continued Returns

We offer a flexible returns policy to make your Perfect Moment shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Perfect Moment account or future orders being refused. If this applies to your account, we will be in touch.

If you have any questions, please contact our Customer Service Team.

Final Sale

Please note some of our markets operate a final sale policy where some items on discount will be marked as final sale.

Condition of Returned Items

Products must be in original condition: unwashed and unworn, with all tags attached, and must be returned in the original undamaged box and/or packaging. Returns that do not meet our policy will be sent back to the customer.

Swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled. These will be sent back to the customer.

Exchanges

We are currently unable to offer exchanges, if you wish to exchange an item we suggest you reorder in the new size or colour you require to ensure the item you need is available and return the unwanted item using our standard returns procedure.

Change of Address

We may be able to change the UK delivery address on your order if the order has not yet left our warehouse. Please contact our customer service team as soon as possible: customerservice@perfectmoment.com.

If you wish to discuss an International change of address, please contact Customer Services as soon as possible after placing your order: customerservice@perfectmoment.com.

Changing Your Order

Depending on the status of your order, it may be possible to cancel an item. Please note, we’re unable to combine or add an item to an existing order. If you need to make any amendments to your purchase, please email Customer Services: customerservice@perfectmoment.com as soon as possible and we’ll see what we can do.

In Store Returns and Refunds

If you wish to return items purchased in-store after the location is closed, you must contact customerservice@perfectmoment.com and we will do our best to assist you.

Please note that we do not accept in store returns for orders placed online.