Terms and Conditions
15% off your first purchase
T&Cs and exclusions apply. Take 15% off your first full-price purchase code WELCOME10. Offer not valid on gift cards. Offer is only valid on full-price items, and the discount code cannot be used in conjunction with any other offers, codes, or discounts. Only one promo code may be applied per transaction. The Promo code is for new customers only and can only be used once. No adjustments to prior purchases.
Terms and Conditions
Thank you for visiting PerfectMoment.com (the “Site”) of Perfect Moment (UK) Limited a company registered in England and Wales with company number 10883556 and whose registered office is at Larch House, Parklands Business Park, Denmead, Hampshire, United Kingdom, PO7 6XP. Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms & Conditions and any other rules posted on the Site including the Delivery and Payments page and the Returns and Refunds page (collectively, the “Terms and Conditions” or “T & C”). By using the Services, such as placing orders on the Site, you are agreeing to all of the Terms & Conditions.
Perfect Moment reserves the right to make changes to the Site, related policies and agreements, the Privacy Policy and this T & C at any time. You are advised to check the Site from time to time to check the update or changes to the said policies and agreements, the Privacy Policy and the T & C.
Registration
You will need to register an account to use some of the Services available to you on the Site. In registering an account you agree to provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data. If you are under 18, you must let your parents or guardian know about before you register to use the Site and the Services. Perfect Moment reserves the right to only accept orders from you if you are aged 18 or over.
In using the Site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us immediately.
Prohibitions and Failure To Comply
We may take action against your account for activities including, but not limited to: 1. using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way; 2. initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material; 3. advertising or sending unsolicited messages of any kind; or 4. impersonating others or providing any kind of false information.
Perfect Moment reserves the right to terminate any account at its sole discretion We may send you an email to inform you of the termination of your account in such event.
Intellectual Property
All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Perfect Moment and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by Perfect Moment and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of Perfect Moment. Any such unauthorized actions may result in civil consequences or criminal penalties.
Perfect Moment reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
Third Party Links
The Site may include links to other websites or resources that are not operated or prepared by Perfect Moment. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them. Perfect Moment is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.
Product Description
Perfect Moment will endeavour to ensure that the Content and the product descriptions on the Site are accurate and as complete as possible. We however do not warrant that Content and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by Perfect Moment is not as described.
Your Rights
Nothing in the T & C is intended to affect your rights under the Law in United Kingdom.
Liability
Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. Perfect Moment takes no responsibility for any such views as they do not necessarily reflect ours.
Perfect Moment does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.
Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, Perfect Moment will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this T & C.
Indemnity and Waiver
At our request, you agree to compensate us fully and hold us, Perfect Moment (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the T & C by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
If you breach the T & C and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the T & C.
Complaints
We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Service team for any order related complaints or comments.
Perfect Moment respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us at customerservice@perfectmoment.com
Governing Law and Jurisdiction
The T & C, together with all our policies and procedures, are governed by and construed in accordance with United Kingdom law. The relevant courts of the United Kingdom will have exclusive jurisdiction in the event of any dispute or claim associated with these T & C.
Klarna Terms and Conditions
How does Pay in 3 interest-free instalments work and what are my payment options?
Pay in 3 instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. No interest. No fees. No impact to your credit score. The first payment is made at the point of purchase, with remaining instalments scheduled automatically at 60 and 90 days later.
At Checkout select the Klarna payment option and enter your debit or credit card information. Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.
Am I eligible for Pay later in 3 interest-free instalments?
You must be 18+ and a UK resident to be eligible for this credit offer. Klarna Pay in 3 Terms and Conditions. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score.
A maximum spend of £1500 applies to every order and you’ll only be able to use Klarna Pay later in 3 interest-free instalments if you have a United Kingdom shipping and billing address.
What happens if I cancel or return my order?
As soon as we have accepted your cancellation or return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be rejected in the Klarna app immediately and your refund will be processed within 57 business days. Those posting orders back from outside the UK will be charged $5 / €5 for the cost of the return if processed successfully.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment from the debit or credit card you entered at checkout. If Klarna is unable to collect your payment on the scheduled due date, Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna will notify you when a payment is due two days in advance of attempting to collect your payment.
You will not be charged fees or interest for late and missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. Klarna may continue to attempt to collect overdue and currently due payments on following due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.
How do I find out more about Klarna?
Visit the Klarna FAQ page to find out more about using the service.
Download the Klarna app: https://www.klarna.com/app
Klarna believe payments are so much more than just a way to send money. That’s why their smooth checkout options give you more time and control so you can focus on the things you love.
More than 90 million shoppers are using Klarna
200,000 retailers are working with us worldwide
One of Europe’s largest banks who have been powering online checkouts for over 15 years
With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorised purchases.
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.
Perfect Moment is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 3 instalments is not regulated by the FCA.
Resale Terms and Conditions
How does the resale process work?
We have partnered with Reflaunt to provide an exclusive trade in service to allow customers to trade in second hand Perfect Moment pieces to receive credit on their next order. The process is simple and you can submit your products for a quote here:
1. Get a quote
Identify the pieces you'd like to send in with the search bar, using either the product ID or product name. Tell us about your items’ condition and receive an estimated voucher amount for each item.
2. Send in your items
Receive a free shipping label and drop your items off at your nearest UPS point.
3. Receive a Perfect Moment voucher
You will be emailed a voucher after we receive and evaluate your items - no need to wait for them to sell before redeeming your reward. Your voucher can be redeemed online at perfectmoment.com as specified in the voucher Terms and Conditions.
What can I send in?
You can send in any item that can be found in the search bar by searching the product ID or name, provided the condition is brand new, excellent, very good or good. Note that all items in good condition are not eligible for resale and will be recycled or donated on your behalf, and you will be issued a flat recycling reward for your positive contribution to circular fashion.
Please note, we do not accept the following:
Items with holes, marks or stains; Items missing part or all of the care label; Items with alterations or tailoring; Counterfeit items; Items that have not been acquired legally; Items whose sale is contrary to the law; Items with a hygiene or health risk; Kidswear, base layers or helmets.
What happens to my items after I send them in?
Once your items have been evaluated, you will receive a Perfect Moment voucher based on our team’s assessment of their value. Reflaunt will then resell all eligible items on a global network of marketplaces and pass on ineligible items to donation and recycling partners. We are unable to return items that have been submitted. Once you have sent in your items, we unfortunately cannot process return requests. You will be issued a voucher for all items that are eligible for either resale, recycling or donation.
Where is the service available?
Currently the service is available in the US only, we are looking to roll out to other markets later this year so if you have a specific request, please pass your feedback onto customerservice@perfectmoment.com
For full FAQs please click here.
Stores Terms and Conditions
If you wish to return items purchased in-store after the location is closed, you must contact customerservice@perfectmoment.com and our team will do their best to assist you.
Please note that we do not offer delivery or collections to store locations for online orders, nor do we accept returns of online orders in-store.